This page describes how revocation is handled on our site and how you can make use of it.
A "consumer" as mentioned on our page is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
SECTION 1 - INSTRUCTIONS FOR REVOCATION
You have the right to revoke this contract within 14 days without specifying any reasons.
The revocation period is 14 days with effect from the day:
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units.
In order to exercise your revocation right, you must inform us of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
SECTION 2 - CONSEQUENCES OF THE REVOCATION
If you revoke this contract, we shall repay the payments, which we received from you for the product, but not including the delivery costs (also not additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14-day deadline.
You bear the direct costs for returning the products.
SECTION 3 - CRITERIA FOR EXCLUSION OR EXPIRY
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not opened.
According to § 18 FAGG, the customer has no right of revocation / right of withdrawal in the case of
- goods that are manufactured according to customer specifications or are clearly tailored to personal needs
- goods that can spoil quickly or whose expiry date would be quickly exceeded;
- goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene, if the seal has been removed after delivery;
- goods which have been inseparably mixed with other goods after delivery due to their nature.
SECTION 4 - SPECIMEN OF A REVOCATION FORM
If you wish to revoke the contract, please use the form below and send it back to us. If you're revoking through email, please make sure to use your registered account's email address.
- To Alpha Republic GmbH, Thaliastraße 32/1/22, 1160 Wien, Austria (email@example.com)
- I herewith revoke the contract concluded by me regarding the purchase of the following products:
- Ordered/received on:
- Name of the consumer:
- Address of the consumer:
- Signature of the consumer (only in case of a notification on paper):